You're trying to download an app or game from the Microsoft Store when suddenly you get hit with the pesky error code 0x80d06802. Ugh, talk about annoying. But don't worry, this error doesn't mean your day has to be ruined. We've got your back and know exactly how to squash this bug so you can get back to downloading all the apps your heart desires. We'll walk through what's causing this error to pop up and the simple steps you can take to fix it. No technical expertise required - just follow our guide and you'll have the Microsoft Store working again in no time. So take a deep breath and let's get started troubleshooting error 0x80d06802 together.
Understanding Error Code 0x80d06802
Corrupted system files
So you’re trying to download an app on the Microsoft Store but keep getting error code 0x80d06802? Annoying, we know. The good news is this error usually means there are some corrupted system files preventing the app from installing properly. The fix is pretty straightforward.
Run the Windows Store Apps troubleshooter
Head to the Control Panel and find the “Troubleshooting” section. Run the “Windows Store Apps” troubleshooter. This will scan for and repair any corrupted system files related to the Microsoft Store. Once it’s done, try installing your app again. This works for most people.
Reset the Microsoft Store cache
If the troubleshooter doesn’t do the trick, you’ll want to reset the Microsoft Store cache. Open the Run dialog box (Windows key + R) and enter “WSReset.exe” to run the WSReset tool. This will reset the Microsoft Store to its default settings and clear its cache. After it completes, reboot your PC and try your app install again.
Perform a soft reset
As a last resort, you may need to perform a soft reset of your system. This will refresh your system files without deleting your personal data. To do a soft reset, go to the Update & Security section of the Settings app. Click "Recovery" and then select "Reset this PC" > "Keep my files". Your PC will restart and reset itself. Once it’s done, set your PC up again and the 0x80d06802 error should be resolved.
If none of these steps work, it’s possible there are deeper system file errors that require professional diagnosis. But in most cases, the troubleshooter, cache reset, or soft reset should get your Microsoft Store working properly again. Happy app shopping!
Common Causes of the 0x80d06802 Error
Chances are, if you're seeing the 0x80d06802 error in the Microsoft Store, it's usually caused by one of a few common issues. Let's look at the most likely culprits and how to fix them.
Corrupted system files
System file corruption is a frequent trigger for this error. Run the System File Checker to scan for and repair corrupted system files. Open an elevated command prompt and enter sfc /scannow. Let the scan complete and restart your PC. This should resolve any system file issues causing the error.
Outdated Windows
If your Windows isn't up to date, it can sometimes interfere with the Microsoft Store. Make sure you have the latest Windows updates installed. Open the Settings app, select "Update & Security" and click "Check for Updates". Install any available updates and reboot.
Incorrect date and time settings
Believe it or not, having the incorrect date, time or time zone configured on your PC can actually cause issues with the Microsoft Store. Double check that your date, time and time zone are set correctly. If not, update them and the 0x80d06802 error should disappear.
Internet connectivity problems
The Microsoft Store requires an internet connection to function properly. Check that you have a stable internet connection and that there are no issues with your network or firewall blocking the Microsoft Store. If your Wi-Fi or Ethernet seems to be working otherwise, try restarting your router or modem.
With a little troubleshooting, you should be able to eliminate the 0x80d06802 error and get the Microsoft Store up and running again in no time. Let me know if any of these solutions help resolve the issue for you!
Fixing 0x80d06802 by Clearing the Store Cache
To resolve error code 0x80d06802 in the Microsoft Store app, try clearing the app's cache. The cache stores temporary data to help the app run faster, but sometimes it can get corrupted or out of date. Clearing it often fixes issues like error codes or app crashes.
Delete Temporary Files
First, close the Microsoft Store app if it's open. Then, open the Settings app and go to System → Storage. Under the 'Change where new content is saved' header, select Temporary files. Hit the 'Delete temporary files' button. This will clear cache and other temp data used by the Microsoft Store and other apps.
Reset the Microsoft Store
Next, you need to reset the Microsoft Store app itself. Go to Apps & features in Settings. Find the listing for 'Microsoft Store' and select 'Advanced options'. Click 'Reset' to reset the app to its default settings. This will clear the app's cache and data, then restart the Microsoft Store.
Sign Out and Sign Back In
If resetting the app didn't work, you may need to sign out and sign back in to your Microsoft account. Open the Microsoft Store and select the ellipsis '...' menu next to your profile photo. Choose 'Sign out'. Then sign back in with your Microsoft account credentials. This will refresh your account info and permissions which can sometimes fix issues with the Microsoft Store.
Additional Troubleshooting
A few other things to try:
•Make sure your date, time, and time zone settings are correct on your device. Incorrect settings can sometimes cause errors with the Microsoft Store.
•Check for Windows updates and install any available updates. Updates often contain fixes for issues with system apps like the Microsoft Store.
•Consider reinstalling the Microsoft Store app as a last resort. Go to Apps & features in Settings and select 'Microsoft Store'. Click 'Uninstall' to remove the app, then go to the Microsoft website to redownload and install the latest version.
With a little troubleshooting, you should be able to clear error 0x80d06802 from the Microsoft Store and get back to downloading apps, games, and media as usual. Let me know if any of these steps help resolve the issue, or if you have any other questions!
How to Reset the Microsoft Store App
If you're seeing the error code 0x80d06802 when trying to access the Microsoft Store app, resetting the app should clear things up. Here's how to reset the Microsoft Store:
Quit the Microsoft Store app
First, you'll need to fully quit the Microsoft Store app. Open the Task Manager by pressing Ctrl+Alt+Delete and selecting "Task Manager." Locate the entry for "Microsoft Store" and select "End task." This will force quit the app.
Run the WSReset tool
Next, you'll run the WSReset tool. This is a built-in Windows tool that resets the Microsoft Store. Open the Run dialog box by pressing Windows+R. Type in "WSReset.exe" and click "OK." The tool will reset the store and reopen it.
Reboot and re-register the app
If that doesn't work, you may need to reboot your PC and re-register the Microsoft Store app. Go to the Start menu and select "Run as administrator." Type in "Powershell" and press Enter. In the PowerShell window, run the following commands:
Get-AppxPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Restart your PC. This will re-register the Microsoft Store app and should resolve the error.
Additional steps
As a last resort, you may need to reset other system components that interact with the Microsoft Store. Run the following commands in PowerShell with admin privileges:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
DISM.exe /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Restart your PC again. These steps will reset, repair and scan your system files to fix any corruption that could be causing issues with the Microsoft Store. After running all these steps, the 0x80d06802 error should be resolved and you'll be able to access the Microsoft Store app again. Let me know if you have any other questions!
Use the WSReset Utility to Fix 0x80d06802
If the Microsoft Store on your PC is throwing error 0x80d06802, don’t worry—you can resolve this issue by resetting the Windows Store cache. Resetting the cache will clear out any corrupted data and allow the Store to function properly again.
To reset the Microsoft Store cache, you’ll use the WSReset utility. This is a simple tool provided by Microsoft to troubleshoot issues with the Store app.
Find the WSReset utility
First, you need to locate the WSReset utility on your PC. Go to the Start menu and search for ‘WSReset’. You should see ‘WSReset.exe’ appear in the search results. Right-click it and select ‘Run as administrator’.
Run the reset
When the WSReset window appears, click ‘Reset’ to begin the process. ###The utility will close the Store app on your PC and clear its cache and temporary data. Don’t interrupt it — let the reset complete fully.
Check if the issue is resolved
Once the reset is done, the WSReset window will close automatically. Now, open the Microsoft Store app again and see if error 0x80d06802 appears. In most cases, resetting the cache resolves this particular error and allows the Store to open normally.
However, if the issue persists after running WSReset, there may be a more serious problem with your Windows installation or Microsoft account that’s causing the error. You may need to perform additional troubleshooting steps like creating a new user profile, running the Windows Store Apps troubleshooter, or resetting your Microsoft account password.
Resetting the Microsoft Store cache is a quick first step to try when error 0x80d06802 appears. Run the WSReset utility and hopefully, your Store will be up and running again in no time. Let me know if you have any other questions!
Repair or Re-Register the Store App
Nothing’s more frustrating than getting an error code when trying to download an app or game on your PC. The 0x80d06802 error in the Microsoft Store usually means there’s an issue with the Store app itself. The good news is, there are a couple of ways you can try to fix this pesky error on your own before contacting support.
First, make sure your Store app is up to date. Open the Store and select the “...” menu, then choose “Downloads and updates.” The Store should automatically check for updates—if there’s one available for the Store app, install it. Once it’s installed, try your download again. If that doesn’t work, you may need to reset the Store cache. In the search box next to the Start button, type “wsreset.exe”. Right-click “wsreset” and choose “Run as administrator”. A black command prompt window will flash on the screen—that means the cache reset is working. Try your download again after a minute.
If you’re still seeing the error, you may need to repair or re-register the Store app. In the search box, type “Powershell” and right-click “Windows Powershell” to run as admin. In the window that pops up, enter the following two commands, pressing Enter after each one:
Get-AppxPackage -Name Microsoft.WindowsStore | Reset-AppxPackage
Get-AppxPackage -Name Microsoft.WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Once those finish, close Powershell and restart your PC. After it reboots, open the Store again and try your download. The reset and re-registration process should get the Store app functioning properly again and resolve the 0x80d06802 error. If not, you may need to reset your PC to factory settings to repair any potential system file corruption, but only do this as a last resort. With some patience and troubleshooting, you can get your Store downloads up and running again!
Fixing Any Corrupt System Files
When you get an error 0x80d06802 in the Microsoft Store, there’s a good chance some of your system files have become damaged or corrupted. The first step is to run the System File Checker to scan for and replace any problematic system files.
To run the System File Checker, open the Command Prompt as an administrator. You can do this by searching for “Command Prompt” in the search bar, right-clicking it, and selecting “Run as administrator.”
In the Command Prompt window, type sfc /scannow and hit Enter. This will scan your system files and replace any corrupt or missing files. The scan can take some time to complete, so be patient. If the System File Checker finds any integrity violations, it will attempt to repair them. You may be asked to reboot your PC to complete the process.
Once the scan is done and any necessary repairs have been made, try accessing the Microsoft Store again. In many cases, running the System File Checker is enough to fix error 0x80d06802 and get the Store working properly again.
If the issue continues, you may need to reset the Store cache to refresh the Store's system data. Open the Run dialog box by pressing Win+R, type wsreset.exe and press Enter. This will reset the Store cache, which can take a few minutes. After it completes, try opening the Microsoft Store again.
As a last resort, you may need to perform a repair upgrade of Windows 10 to fix any major system file corruption. Go to Settings > Update & Security > Recovery and select "Reset this PC" > "Keep my files." This will reinstall Windows 10 and replace any system files, but keep your personal files and settings intact.
By following these steps to check your system files and refresh the Store's data, you should be able to resolve error 0x80d06802 and get the Microsoft Store working properly again. Let me know if you have any other questions!
Troubleshooting Tips for the 0x80d06802 Error
If you see error 0x80d06802 when trying to access the Microsoft Store, don’t fret. This error simply means that the Store app can’t connect to the internet, but the good news is there are a few ways to potentially fix it.
First, make sure your device is connected to the internet. Double check that your Wi-Fi is working properly or that your Ethernet cable is plugged in. If you’re on a laptop, also confirm that airplane mode is disabled. Sometimes a quick reboot of your router or modem can help too.
You should also check for any system or Store app updates available for your device. Outdated software often causes connectivity issues, so installing the latest updates may resolve error 0x80d06802. Open the Settings app, select “Update and Security” then click “Check for Updates”. Install any available updates and reboot your device.
Another thing to try is clearing the Store cache. This will refresh the Store data and often fixes errors. Open the Run command by pressing the Windows key + R. Type “wsreset.exe” and press Enter. This will clear the Store cache. Once it’s done, try opening the Store app again.
If that doesn’t work, you may need to reset the Store app. Go to Settings > Apps & features and select the “Microsoft Store” app. Click “Advanced options” then select “Reset”. This will reset the app to its default settings which can help resolve connectivity problems. Reopen the Store and see if error 0x80d06802 is gone.
As a last resort, you can try creating a new user account on your device and launching the Store app from there. If it opens successfully, it indicates an issue with your main profile. You may need to perform a refresh or reset of your account to fix the error.
With some patience and troubleshooting, error 0x80d06802 can often be resolved. Try the tips above and your Store connectivity should be restored in no time. Let me know if you have any other questions!
FAQs: How to Fix Microsoft Store Error 0x80d06802
Have you ever tried to download an app, game, or update from the Microsoft Store but received error code 0x80d06802? Don't worry, this error is usually easy to resolve. Here are some of the most common solutions to try:
First, make sure your device is connected to the internet and that the network connection is stable. Errors can occur if there is an interruption while downloading content. Try restarting your router or modem and any network equipment to refresh the connection.
Next, check that the time and date settings on your device are correct. An incorrect time can sometimes lead to errors in the Microsoft Store. Open the Settings app and confirm the time zone and 'Set time automatically' options are enabled.
You should also clear the Microsoft Store cache and reset the app. Open the Microsoft Store app and press the Menu button (three horizontal dots). Select 'App settings' then choose 'Reset the Microsoft Store'. This will refresh the app and clear out any corrupted data that could be causing the error.
If the error continues, you may need to create a new user account on your device. A corrupted user profile is another possible cause of Microsoft Store errors. Sign out of your existing account and create a new account. Open the Microsoft Store app and try your download again to see if the error resolves.
As a last resort, you can reset your device to factory settings to repair any system files that may have become damaged. Make sure to back up your important files and accounts before resetting. After resetting, go through the initial setup steps and try accessing the Microsoft Store again.
The Microsoft Store error 0x80d06802 can often be fixed by following some basic troubleshooting steps. Start with the simplest solutions like checking your network connection and time settings before progressing to more advanced options like creating a new user account or resetting your device. If problems continue, you may need to contact Microsoft support for further help.
Conclusion
So there you have it! A few simple steps to get the Microsoft Store up and running again when error 0x80d06802 strikes. First, try restarting your device or running the Store troubleshooter. If that doesn't work, reset the Store cache or clear your temporary files. Worst case, you may need to use the Windows recovery environment to restore or reset your system. But with a little patience, you should be able to get past this pesky error code in no time. Remember to keep your Windows installation and Store app up to date to avoid issues like this down the road. Now get back to downloading those games and apps!